SCI Shared Resources LLC Receptionist in Burnaby, British Columbia
Overview & Responsibilities / Aperçu et responsabilités
We currently have a full time opening for an Administrative Assistant at Ocean View Funeral Home in Burnaby, British Columbia. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Work schedule is Thursday to Monday
Provides administrative support to a market office, funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, and creates presentations, generates reports, and prepares and monitors invoices and expenses.
Management Administrative Support
General office duties include, but are not limited to:
Answers phones, giving information to callers or redirecting calls as appropriate
Makes travel arrangements
Completes management expense reports
Responds to inquiries in writing and/or verbally
Other duties may include:
Assists on special projects and other duties as assigned by the management team
Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators
Processes annual funeral home and cemetery license renewals
Codes and scans of invoices
Coordinates Sarbanes Oxley compliance
Schedules call-in appointments for Sales
Staff Administrative Support
Reviews and processes all required documentation and performs day to day administrative duties for funeral services/ burials and/or cremations in accordance with policies and procedures
Files and maintains customer information for both new business and previous customers
Maintains office and facility supplies as well as fax machines, copiers and network printers.
Prepares Daily Schedules (Services, Who’s Up, etc.)
Assists Human Resources (HR) with investigations, note taking and other documents
Administers HR processes including new hire paperwork, background checks and bonus processing
Schedules new associates for new hire orientation
Maintains Market Leader files as necessary
Enters contract details into HMIS and maintain other related documents.
Orders and checks memorial to ensure accuracy.
Works with pre-need arrangements and completes administrative paperwork.
Assists in preparing and generating required reports
Processes accounts payable and other accounting support transactions
Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
Trains others on policies, procedures and new company initiatives
Performs other duties as assigned
Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members.
May serve as Receptionist to greet and receive client families and / or other persons entering the office for information and assistance.
Maintains a friendly attitude offering assistance and guidance to all persons entering the location
Requirements & Qualifications / Exigences et qualifications
- High school diploma or GED equivalent
- 3 - 5 years of experience working in a customer-focused and fast-paced professional environment.
Licenses or Certifications:
- None required
Knowledge, Skills & Abilities:
Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills
Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
Effective communication skills both orally and in writing
Answering telephone courteously and in a polite manner with a goal to meet or exceed internal and external customer expectations.
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Must be able to follow instructions and work with minimal supervision
Discretion and confidentiality
Creative and organized
Excellent customer service skills
High energy and understands confidentiality matters and documents
SCI Overview / Vue d'ensemble
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons, and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Service Corporation International is an equal opportunity employer and is committed to providing employment accommodation in accordance with the relevant legislation. If you require an accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
Service Corporation International est un employeur équitable, et s’engage à offrir des mesures d’accommodation en respect à la législation pertinente. Si vous nécessitez un mesure d’accommodation pour appliquer, ou pour participer au processus de sélection, veuillez aviser le département des Ressources Humaines.
Requisition ID / Numéro de l'offre Req.76287
# of Openings / Nombre de postes 1
Category / Catégorie d'emploi Administration and Clerical
Time Type Full-Time
Location Name or Address : Postal Code V5J 1A4