Service Corporation International (SCI) Rose Hills - Hospitality Services Associate in Calgary, Alberta

Overview & Responsibilities / Aperçu et responsabilités

Position Summary: Greet grieving families and guests with warmth and sensitivity, and provide support to the Arrangement counselors and Family Service counselors. Communicate one-on-one with families.

Essential Job Functions:

Must be able to perform the essential functions of the job with or without reasonable accommodations.

  • Oversee the Arrangement Desk and Lobby Reception areas, keeping them clean and professional appearing.

  • At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness.

  • Must be able to multi-task, set priorities, and organize work in a high-paced environment.

  • Research family information before families meet with counselors.

  • Assign families to Arrangement Counselors using the ‘UP-System.’ Strict adherence to the “Up-System” is crucial.

  • Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette.

  • Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any ‘special requests’ by the family. It is critical to keep clothing accurate! Promptly forward personal effects to Quality Control.

  • Confirm accurate information while greeting families and scheduling appointments. Much research is required for each decision.

  • Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines. From 30-50 families per day must be cared for.

  • Follow-up with staff to insure families and guests are taken care of with a high level of customer service.

  • Prepare appointment slips for the following day.

  • Information material displayed at the Front Desk must be kept current.

  • Prepare information folders and distribute them to families accordingly.

  • Deal diplomatically with continual interruptions, changing priorities, and daily deadlines.

  • Print and distribute daily reports.

  • Inventory and order supplies as needed.

  • Maintain coffee service for families and guests. Clean coffee equipment, prepare coffee, and serve as needed.

  • Accepting and applying payments to at-need contracts when needed.

  • Adhere to Company policies, procedures, rules, and controls.

  • Adhere to safety rules and regulations, and report unsafe practices to management.

  • Act on customer complaints to provide satisfactory resolution.

  • Participate in training and skill development opportunities to improve competency and customer service.

  • Report to work on time and maintain standard attendance.

Requirements & Qualifications / Exigences et qualifications

Experience and Education:

  • Two years in a fast-paced customer service environment where warmth and compassion were developed

  • Previous reception experience helpful

Special Skills

  • Warmth, compassion, empathy

  • Diplomacy under pressure

  • Ability to multi-task, prioritizes tasks, and differentiates level of importance

  • High level of communication and listening skill

  • Cultural sensitivity to the diverse community that Rose Hills serves

  • Basic PC skill with MSWord, Excel, and Outlook

  • HMIS Familiarity- Preferred but not required

  • Bilingual –Preferred but not required

SCI Overview / Vue d'ensemble

Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Service Corporation International is an equal opportunity employer and is committed to providing employment accommodation in accordance with the relevant legislation. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Service Corporation International est un employeur équitable, et s’engage à offrir des mesures d’accommodation en respect à la législation pertinente. Si vous nécessitez un mesure d’accommodation pour appliquer, ou pour participer au processus de sélection, veuillez aviser le département des Ressources Humaines.

Requisition ID / Numéro de l'offre Req.58614

# of Openings / Nombre de postes 1

Category / Catégorie d'emploi Administration and Clerical

Time Type Part-Time